Refund Policy

Last updated: 27 September 2026

We want you to feel good about supporting this work. If a donation was not what you intended, we will put it right.

One-time donations

If you donated by mistake, or you are unhappy with your donation for any reason, contact us within 30 days of the donation and we will refund it in full. You do not need to give a reason.

Monthly donations

• Cancelling a monthly donation is free and can be done at any time. Use the management link in your receipt email, or contact us and we will cancel it for you. Cancellation stops all future charges.
• Refunds of past monthly charges are available on the same 30-day basis as one-time donations. If you were charged after asking us to cancel, we will refund that charge in full.

How to request a refund

Contact us with:

• The email address you used (if you provided one);
• The approximate date and amount of the donation;
• Optionally, the transaction reference from your receipt.

We aim to respond within 2 business days. Approved refunds are returned to the original payment method.

How long refunds take

We issue the refund immediately once approved, but your bank or card issuer may take a further 5–10 business days to show the funds. That timing is outside our control.

Chargebacks

If you do not recognise a charge on your statement, please contact us before contacting your bank. Charges appear as GIVELANTERN, and we can usually resolve the issue much faster than a formal dispute.

Fraudulent or unauthorised donations

If a donation was made using your payment method without your permission, contact us immediately and contact your bank. We will refund the donation in full and cooperate with any investigation.

This policy forms part of our Terms of Service. Questions? Contact us.